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Nick Cormier's avatar

I wanted so badly for the "experience" players to pop off but the industry had other plans. I can always rely on the amex concierge but it would be so refreshing to have a continuous experience with one person vs getting a new person whenever I call amex and have to fill them in on everything.

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Indrek Peenmaa's avatar

It still takes time before the unit economics of OTAs get in right place but it gets there one day.

Like for food delivery the optimal partners are dark kitchens, there are also best partners for OTAs and these are not full service tour operators

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