Travel Tech Essentialist #3: Accelerating the Future
traveltechessentialist.substack.com
Lots of news on innovation on this issue. It’s all about making the customer journey faster, seamless, and leaving them wanting more. 1. Customer centric innovation BCG looks at the state of innovation in travel and concludes that travel companies that fail to innovate will be reduced to commodity providers of hotel rooms and airplane seats while big technology companies own the customer relationship.
Travel Tech Essentialist #3: Accelerating the Future
Travel Tech Essentialist #3: Accelerating the…
Travel Tech Essentialist #3: Accelerating the Future
Lots of news on innovation on this issue. It’s all about making the customer journey faster, seamless, and leaving them wanting more. 1. Customer centric innovation BCG looks at the state of innovation in travel and concludes that travel companies that fail to innovate will be reduced to commodity providers of hotel rooms and airplane seats while big technology companies own the customer relationship.