The current crisis is accelerating the development and adoption of many technology trends that existed pre-COVID: personalization, digital, mobile, customer-centric experience, well-being, end-to-end customer journey, contactless, flexibility, etc… This acceleration will be a problem for those with legacy business models that are difficult to adapt to the new environment. But others will capture this opportunity to reinvent travel and build resilient and strong businesses.
Travel Tech Essentialist #31: Acceleration
Travel Tech Essentialist #31: Acceleration
Travel Tech Essentialist #31: Acceleration
The current crisis is accelerating the development and adoption of many technology trends that existed pre-COVID: personalization, digital, mobile, customer-centric experience, well-being, end-to-end customer journey, contactless, flexibility, etc… This acceleration will be a problem for those with legacy business models that are difficult to adapt to the new environment. But others will capture this opportunity to reinvent travel and build resilient and strong businesses.